Zendesk Help motivated Zoosk’s representatives and doubled their production
Zoosk need a rich and skilsmässofrekvens för postorderbröllop you will useful assist table application that will be used without difficulty. Zendesk Assistance offered the perfect blend of fuel and ease.
Zoosk is the earth’s biggest social matchmaking area, having inserted 50 mil single people out of 60 countries due to the fact its beginning in the 2007.
Pages have access to Zoosk’s online dating experience in the company’s web site, social networking apps, cellular services, and you will online desktop app. This service membership will come in more 20 languages.
Zoosk helps make online dating enjoyable and simple, together with organization wishes its support feel is a similar means. Whenever users provides questions about recharging, memberships, otherwise site enjoys, the organization will act as quickly as possible which have amicable, direct support. But until recently, Zoosk put discover provider ticketing and you may email choices
“We were a normal startup, using hacked-to one another free products to support our very own people,” said Eric Hallquist, Elderly Movie director from Representative Operations. “As we increased from inside the grace and you will difficulty, i expected deeper understanding of customers requests to ensure we could top prioritize the service factors.”
Zoosk wanted an online support service who render steeped capability, yet could well be implemented easily and quickly. Zendesk Help given the best combination of strength and convenience.
“Our very own Zendesk Assistance execution is the simplest implementation We have found inside my profession,” Hallquist told you. “However, it is not a common services. We were able to utilize the newest tool’s CSS widgets to make our let web page and you may passes look and feel such as for instance part of Zoosk.”